Charger not starting

If you have followed the process of:

• Opening up an Account via the Charge Hub App with valid payment method
• Plugging in your vehicle
• Opening up the Charge Hub App and selecting the plug/socket number that you have plugged into
• Swipe the lightning bolt icon from left to right to start the session

Then a spinning circle on the App is usually caused by a a couple of causes:

• A bad internet connection where you are.  If you are in an underground carpark, plug in the cables then go upstairs to a better connection to start your session.  The App will confirm a successful start.  With the issue you may see the message 'Charger didn't respond in a timely manner'.
• Check again carefully that you haven't plugged into #2 and are trying to start #1
• You haven't pushed the charging cable plug far enough into the charging station and contactor lock mechanism cant be engaged.  This is the most common cause on AC chargers.
• That the vehicle is still turned on and therefore wont allow you to start a charging session
• Your car is not allowing the session to start due to a max charge setting - i.e., stop at 80%.  Check the settings in you car console.

Common error causes:

• You are trying to start the session with a credit card without a terminal, or waving your mobile phone in front of the charger believing that the charger may pick up a virtual RFID or credit card from your mobile.  It wont.  You need to start your session via the App.
• If using a DC Fast Charger, these will time out if you have taken a long time to set up the App etc. after plugging in.  Unplug the cable from your vehicle.  Plug it back into the machine.  Count to three.  Start again.
• If you have unpaid invoices from previous sessions, then your Account maybe blocked.  Please send us a ticket to have a look into this for you during business hours.